E-commerce Product & Order Chatbot
Answer product questions, check order status, and recover carts. Vatoo indexes your catalogue and calls your order API live inside the chat.
Step 01 · Trigger
product question or "where is my order"
Step 02 · Knowledge base
answer from indexed catalogue and policies
Step 03 · API call
fetch live order status by order number
Step 04 · Proactive
re-engage idle shopper with an offer or help
Step 05 · Lead capture
collect email for follow-up
From the problem
to the fix
Shoppers abandon carts when product questions go unanswered, and support is flooded with "where is my order" tickets that don't need a human.
A retail persona answers product and policy questions from a catalogue knowledge base.
A per-persona tool calls the order-status API live, and proactive agents engage idle or returning shoppers to recover carts.
5 steps,
with clear handoffs
01 · Trigger
product question or "where is my order"
02 · Knowledge base
answer from indexed catalogue and policies
03 · API call
fetch live order status by order number
04 · Proactive
re-engage idle shopper with an offer or help
05 · Lead capture
collect email for follow-up
What changes
in your workflow
Cart abandonment
Inline answers reduce drop-off
With configured workflowsOrder-status tickets
Self-served via API
With configured workflowsSupport volume
Deflected to bot
With configured workflowsConversion
Proactive re-engagement
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is a public-facing deployment that engages prospects and customers directly on your website or app.
Workflow overviewRead more
E-commerce Product & Order Support Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Shoppers abandon carts when product questions go unanswered, and support is flooded with "where is my order" tickets that don't need a human. With Vatoo, a retail persona answers product and policy questions from a catalogue knowledge base. A per-persona tool calls the order-status API live, and proactive agents engage idle or returning shoppers to recover carts.
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See this use case on your business
Watch a e-commerce product & order chatbot run on your own content in a 30-minute demo.