NIVA is now Vatoo. Read the short story

Vatoo

Transparency you can rely on.

Platform health, privacy, and responsible AI in one place.

Vatoo / TRUST CENTRE Information overview
TrustPolicies and practices
✓ Platform health✓ Data commitments✓ Security controls
SecurityReview our approach
PrivacyUnderstand data use
SupportRequest details
PoliciesRead our commitments

Understand the services behind Vatoo.

This is an overview, not a live status feed. Contact our team for current service status, incident information, or contractual service commitments.

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API & chatbot engineCore response pipeline and widget delivery
Contact for status
Dashboard & bot managementWorkspace configuration, analytics, and support tools
Contact for status
Integrations & webhooksConnected systems and outbound delivery
Contact for status
AuthenticationLogin, sessions, and SSO provider connections
Contact for status
Knowledge storageDocuments, indexed content, and exports
Contact for status

Your business data stays your business data.

Clear commitments shape how Vatoo handles conversation content, connected knowledge, and workspace information.

No data selling

Customer and visitor data is not sold or rented for commercial purposes.

No foundation-model training

Customer content is not used to train foundation models without explicit consent.

Data subject rights

Processes support access, correction, portability, and deletion requests.

Regional options

Qualifying enterprise customers can discuss primary data-region requirements.

Configurable retention

Retention can be aligned with workspace and contractual requirements.

Breach communication

Incident response includes customer notification obligations where applicable.

Need the detail behind a trust requirement?

Tell us what your security, privacy, or procurement team needs and we’ll route the right documentation and owner.