NIVA is now Vatoo. Read the short story

Vatoo

AI chatbot features for
answers and actions

Knowledge, forms, workflows, and a clean handoff to your team.

  • 1,000 trial messages
  • No credit card required
  • Your own branding

Personas

Shape the conversation

Knowledge

Use your content

Flows

Guide the next step

Actions

Connect your tools

The core of Vatoo,
in four parts

Explore the capabilities
behind each conversation

250+ ready-made industry experts

Start with a role for your industry, then add your content, instructions, and permitted tools. Test real customer questions before publishing.

Industry-specific starting points
Sales, support, and operations roles
Add your own instructions
Persona Library · 250+ availableExample
MMarina10 personasActive
HHealthcare10 personasAdd
FFinance10 personasAdd
LLegal10 personasAdd
SSaaS10 personasAdd

Keep context across conversations

Use conversation memory to reduce repeated questions when a visitor returns. Configure identification, retention, and consent for your deployment.

Returning-visitor context
Context shared between personas
Review retention requirements
Harbour Marina · Memory activeExample

Hi again

Welcome back James! July is close. Shall I check berths for Serenity's 2-week stay?

New session, 14 days later

Takes action in the middle of a chat

Each persona gets its own live tools: freight rates, weather, SAP notes or any web service. The AI decides when to use them.

Tools set per persona
Any REST endpoint, no code
Goal-driven, multi-step
tool_call.log · Dispatch personaExample
User: "Freight rate to Singapore?"→ freight_rate_api   origin: "Mumbai", cargo: 500kg← rate: $2.40/kg · eta: 8–12 days✓ Answer sent with live rate

Answers grounded in your content

Upload PDFs, docs, website pages or YouTube videos. Each bot gets its own private, isolated knowledge store.

PDF, DOCX, URL, YouTube, text
Update one file at a time
Review source and plan limits
Knowledge Base · Harbour MarinaExample
HHarbour_Rates_2026.pdf847 chunksLive
hharbourmarina.ie1,203 chunksLive
MMarina intro video312 chunksLive

Your brand on every plan

Your bot name, colours and avatar. Agencies resell Vatoo under their own name, and Vatoo stays invisible.

Name, colour, avatar, tagline
Custom 'Powered by' link
Separate data per client
Widget Branding · AdminExample
BBot nameHarbour AssistantSet
AAccent colourOcean blueSet
PPowered byHarbour DigitalSet
WWidget/harbour/widget.jsLive

Capture leads in the conversation

Ask for contact details when a visitor is ready to take the next step. Keep their request with the lead and send it to your team or connected CRM.

Choose the right moment to ask
Full chat history per lead
CSV export or webhook
Recent Leads · Harbour MarinaExample
JJames H.Berth enquiryNew
MMaria L.Season passNew
TTom R.RepairsSent to CRM

Replies in your visitor's language

Vatoo detects the language of every message and answers in it. No language picker, it just works.

Detects every message
Remembered for the session
Works across all personas
Live chat · Language: FrenchExample

Bonjour, je voudrais réserver un emplacement pour mon bateau.

Bonjour ! Avec plaisir. Quelle est la longueur de votre bateau ?

See what every visitor wanted

Profiles built from chats, leads and forms. Replay any conversation and see which persona answered.

Full conversation replay
Intent per session
Conversion and form rates
Visitor profile · Session 4,182Example

Intent

Booking

Messages

12

Form

Completed

Talk to it, hear it answer

Built-in speech input and natural voice replies. One switch in admin, no extra setup.

Push-to-talk or auto-detect
Speaks the visitor's language
Voice and text together
Voice mode · ListeningExample

🎙 “Do you have space this weekend?”

🔊 Yes! Two berths are free on Saturday. Shall I hold one?

Every answer gets rated

Visitors tap thumbs up or down on any reply. You see the weakest answers and fix them fast.

On every bot reply
Optional comment
Lowest-rated list in admin
Response feedbackExample

Peak-season rates for a 10m boat are €48 a night. Weekly packages start at €295.

Rated 👍 by visitor

Hands over to your team smoothly

When a human is needed, staff claim the chat from a shared queue with full history. The bot resumes after.

Instant AI-to-human handoff
Shared queue for staff
Bot picks back up
Live queue · 3 waitingExample
VVisitor #2041Billing questionClaim
VVisitor #2038Asked for humanClaim
VVisitor #2033With PriyaLive

Your live command centre

Volumes, top questions, persona performance, conversions and peak hours, all updating in real time.

Top questions, auto-grouped
Performance per persona
Sessions → leads funnel
Analytics · Last 7 daysExample

Sessions

3.2k

Leads

418

CSAT

94%

Ready to see it all in action?

Book a free 30-minute demo. We build your first bot live with your real content.