Voice-of-Customer Insight Chatbot
Turn every conversation into insight. Vatoo logs full interactions and structured signals, surfacing the questions, gaps and sentiment that should feed business decisions.
Step 01 · Trigger
any customer conversation
Step 02 · Log
full session history attributed to the bot
Step 03 · Capture
top questions, drop-off points, sentiment
Step 04 · Form
flag unresolved questions or gaps
Step 05 · Webhook
route insights to product, marketing or service
From the problem
to the fix
Most customer conversations are never analysed, so businesses miss the recurring questions, content gaps and sentiment trends that should guide product, marketing and service decisions.
A support or sales persona logs full session history attributed to the correct bot and captures structured signals (top questions, drop-off points, sentiment) through analytics, with a feedback Smart Form for unresolved questions routed via webhook to the relevant team, turning conversations into a usable insight layer.
5 steps,
with clear handoffs
01 · Trigger
any customer conversation
02 · Log
full session history attributed to the bot
03 · Capture
top questions, drop-off points, sentiment
04 · Form
flag unresolved questions or gaps
05 · Webhook
route insights to product, marketing or service
What changes
in your workflow
Conversation analysis
Captured at scale
With configured workflowsContent gaps
Surfaced
With configured workflowsDecision input
Signal-based
With configured workflowsUnresolved questions
Routed to owners
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Voice-of-Customer Insight Capture Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Most customer conversations are never analysed, so businesses miss the recurring questions, content gaps and sentiment trends that should guide product, marketing and service decisions. With Vatoo, a support or sales persona logs full session history attributed to the correct bot and captures structured signals (top questions, drop-off points, sentiment) through analytics, with a feedback Smart Form for unresolved questions routed via webhook to the relevant team, turning conversations into a usable insight layer.
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