WhatsApp & Omnichannel Engagement Chatbot
Meet customers on the channels they use. Vatoo extends the same personas, knowledge and flows to messaging channels, keeping context consistent across touchpoints.
Step 01 · Trigger
a message on any connected channel
Step 02 · Knowledge base and persona
answer consistently
Step 03 · Form
capture leads or requests in-channel
Step 04 · Webhook
route to the same downstream systems
Step 05 · Memory
keep context across channels
From the problem
to the fix
Customers expect to reach businesses on messaging channels, not just a website widget, but maintaining separate bots per channel fragments knowledge and context.
One set of personas, knowledge base and flows serves multiple channels, so the same answers, lead capture and webhooks operate consistently wherever the customer is, with shared memory keeping context across touchpoints.
Channel availability beyond the web widget is an Enterprise or roadmap capability; confirm current supported channels before positioning.
5 steps,
with clear handoffs
01 · Trigger
a message on any connected channel
02 · Knowledge base and persona
answer consistently
03 · Form
capture leads or requests in-channel
04 · Webhook
route to the same downstream systems
05 · Memory
keep context across channels
What changes
in your workflow
Channel reach
Messaging channels too
With configured workflowsKnowledge upkeep
Single source
With configured workflowsCross-channel context
Shared memory
With configured workflowsCustomer effort
Consistent everywhere
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
WhatsApp & Omnichannel Engagement Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Customers expect to reach businesses on messaging channels, not just a website widget, but maintaining separate bots per channel fragments knowledge and context. With Vatoo, one set of personas, knowledge base and flows serves multiple channels, so the same answers, lead capture and webhooks operate consistently wherever the customer is, with shared memory keeping context across touchpoints. Channel availability beyond the web widget is an Enterprise or roadmap capability; confirm current supported channels before positioning.
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