Utility Billing & Outage Chatbot
Deflect billing and outage calls. Vatoo answers tariff and bill questions, checks outage status via API, and captures service requests automatically.
Step 01 · Trigger
billing, tariff or outage question
Step 02 · Knowledge base
answer tariff and billing questions
Step 03 · API call
check outage or account status
Step 04 · Form
capture a service request
Step 05 · Webhook
route to the relevant team
From the problem
to the fix
Utility contact centres spike during outages and billing cycles, overwhelming agents with status and tariff questions.
A utilities persona answers tariff and billing questions from a knowledge base, a per-persona tool checks outage or account status via API, and Smart Forms capture service requests (new connection, meter issue) routed by webhook.
5 steps,
with clear handoffs
01 · Trigger
billing, tariff or outage question
02 · Knowledge base
answer tariff and billing questions
03 · API call
check outage or account status
04 · Form
capture a service request
05 · Webhook
route to the relevant team
What changes
in your workflow
Call spikes
Deflected
With configured workflowsTariff questions
Self-served
With configured workflowsOutage status
Instant via API
With configured workflowsService requests
Structured
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is a public-facing deployment that engages prospects and customers directly on your website or app.
Workflow overviewRead more
Utility Billing & Outage Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Utility contact centres spike during outages and billing cycles, overwhelming agents with status and tariff questions. With Vatoo, a utilities persona answers tariff and billing questions from a knowledge base, a per-persona tool checks outage or account status via API, and Smart Forms capture service requests (new connection, meter issue) routed by webhook.
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