Internal Agent-Assist Chatbot
Give live agents instant, grounded answers. Vatoo surfaces the right policy or procedure mid-call from your internal knowledge base, cutting handle time.
Step 01 · Trigger
agent asks a question mid-interaction
Step 02 · Knowledge base
return the relevant policy or procedure
Step 03 · API call
optional account or order context
Step 04 · Message
deliver a concise, grounded answer
Step 05 · Memory
keep case context across the interaction
From the problem
to the fix
Contact-centre agents put customers on hold to hunt for answers across systems, inflating handle time and inconsistency.
An internal agent-assist persona indexes policies, procedures and product info into a private knowledge base and returns grounded answers instantly.
Per-persona tools can pull account context via API, and memory keeps the case thread.
5 steps,
with clear handoffs
01 · Trigger
agent asks a question mid-interaction
02 · Knowledge base
return the relevant policy or procedure
03 · API call
optional account or order context
04 · Message
deliver a concise, grounded answer
05 · Memory
keep case context across the interaction
What changes
in your workflow
Handle time
Reduced
With configured workflowsAnswer consistency
Standardised
With configured workflowsHold time
Reduced
With configured workflowsNew-agent ramp
Faster
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is an internal deployment for staff rather than a public-facing bot. It is fed internal documentation, standard operating procedures, policies, and system data, and kept strictly private through Vatoo's multi-tenant isolation, so its knowledge base and conversation logs never mix with any customer-facing deployment. It suits cross-industry teams that lose time to repetitive internal questions or manual intake and want a single, governed front door for those requests.
Workflow overviewRead more
Internal Contact-Centre Agent-Assist Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Contact-centre agents put customers on hold to hunt for answers across systems, inflating handle time and inconsistency. With Vatoo, an internal agent-assist persona indexes policies, procedures and product info into a private knowledge base and returns grounded answers instantly. Per-persona tools can pull account context via API, and memory keeps the case thread.
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Watch a internal agent-assist chatbot run on your own content in a 30-minute demo.