Insurance FNOL Claims Chatbot
Capture first notice of loss instantly. Vatoo guides claimants through structured claim details and routes a complete FNOL to your claims system.
Step 01 · Trigger
"report a claim"
Step 02 · Knowledge base
reassure and explain the process
Step 03 · Form
policy number, loss type, date, description
Step 04 · Condition
branch by claim type
Step 05 · Webhook
create a complete FNOL in the claims system
From the problem
to the fix
Claimants report losses by phone with variable detail, slowing claims handling and frustrating customers at a stressful moment.
An insurance claims persona guides claimants through the Flow Engine, capturing structured loss details, dates and evidence references via Smart Forms, branches by claim type, and fires a webhook to the claims system with a complete FNOL.
5 steps,
with clear handoffs
01 · Trigger
"report a claim"
02 · Knowledge base
reassure and explain the process
03 · Form
policy number, loss type, date, description
04 · Condition
branch by claim type
05 · Webhook
create a complete FNOL in the claims system
What changes
in your workflow
FNOL completeness
Structured
With configured workflowsReporting speed
24/7 self-service
With configured workflowsClaimant experience
Guided
With configured workflowsHandling time
Faster start
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Insurance First-Notice-of-Loss (FNOL) Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Claimants report losses by phone with variable detail, slowing claims handling and frustrating customers at a stressful moment. With Vatoo, an insurance claims persona guides claimants through the Flow Engine, capturing structured loss details, dates and evidence references via Smart Forms, branches by claim type, and fires a webhook to the claims system with a complete FNOL.
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Watch a insurance fnol claims chatbot run on your own content in a 30-minute demo.