Fraud Report & Dispute Intake Chatbot
Let customers report fraud and disputes instantly. Vatoo captures structured details, triggers the right workflow by type, and escalates urgent cases with full context.
Step 01 · Trigger
"report fraud" or "dispute a charge"
Step 02 · Knowledge base
reassure and explain next steps
Step 03 · Form
transaction, amount, date, reason
Step 04 · Condition
branch by case type and urgency
Step 05 · Webhook
route to the fraud or disputes workflow with a summary
From the problem
to the fix
Customers reporting suspected fraud or disputing a transaction face phone queues at a stressful moment, and intake details arrive inconsistently, slowing investigation.
A fraud-and-disputes persona captures structured report details (transaction, amount, date, reason) via Smart Forms, branches by case type, and fires a webhook to the fraud or disputes workflow, escalating urgent cases immediately with a full context summary.
Interactions are logged for the audit trail. Decisioning stays in the connected system; the bot handles structured intake and routing.
5 steps,
with clear handoffs
01 · Trigger
"report fraud" or "dispute a charge"
02 · Knowledge base
reassure and explain next steps
03 · Form
transaction, amount, date, reason
04 · Condition
branch by case type and urgency
05 · Webhook
route to the fraud or disputes workflow with a summary
What changes
in your workflow
Reporting speed
Instant self-service
With configured workflowsIntake quality
Structured
With configured workflowsUrgent cases
Escalated with context
With configured workflowsAudit record
Logged automatically
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Fraud Report & Transaction Dispute Intake Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Customers reporting suspected fraud or disputing a transaction face phone queues at a stressful moment, and intake details arrive inconsistently, slowing investigation. With Vatoo, a fraud-and-disputes persona captures structured report details (transaction, amount, date, reason) via Smart Forms, branches by case type, and fires a webhook to the fraud or disputes workflow, escalating urgent cases immediately with a full context summary. Interactions are logged for the audit trail. Decisioning stays in the connected system; the bot handles structured intake and routing.
Related use cases
See this use case on your business
Watch a fraud report & dispute intake chatbot run on your own content in a 30-minute demo.