Freight Claims Intake Chatbot
Standardise damage and loss claims intake. Vatoo collects structured claim details and evidence references, then routes to the claims team automatically.
Step 01 · Trigger
"file a claim"
Step 02 · Knowledge base
explain the claims process and requirements
Step 03 · Form
shipment reference, claim type, value, description
Step 04 · Condition
branch by claim type
Step 05 · Webhook
create a structured claim record
From the problem
to the fix
Freight claims arrive as messy emails with missing details, causing back-and-forth and slow resolution.
A claims persona explains the process from a knowledge base, the Flow Engine collects structured claim details (shipment reference, damage type, value) via Smart Forms, branches by claim type, and fires a webhook to the claims system with a complete record.
5 steps,
with clear handoffs
01 · Trigger
"file a claim"
02 · Knowledge base
explain the claims process and requirements
03 · Form
shipment reference, claim type, value, description
04 · Condition
branch by claim type
05 · Webhook
create a structured claim record
What changes
in your workflow
Claim completeness
Structured intake
With configured workflowsResolution time
Faster
With configured workflowsProcess questions
Self-served
With configured workflowsRouting
By claim type
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Freight Claims Intake Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Freight claims arrive as messy emails with missing details, causing back-and-forth and slow resolution. With Vatoo, a claims persona explains the process from a knowledge base, the Flow Engine collects structured claim details (shipment reference, damage type, value) via Smart Forms, branches by claim type, and fires a webhook to the claims system with a complete record.
Related use cases
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