Conversational Feedback & NPS Chatbot
Collect richer feedback than a static survey. Vatoo runs conversational NPS and follow-ups, captures the why, and routes detractors for fast recovery.
Step 01 · Trigger
post-interaction or scheduled prompt
Step 02 · Form
NPS score
Step 03 · Condition
branch by score band
Step 04 · Form
adaptive follow-up on the reason
Step 05 · Webhook
route detractors to recovery, promoters to referral
From the problem
to the fix
Static surveys get low response and shallow answers, so teams miss the reasons behind scores and act too late on unhappy customers.
A feedback persona runs a conversational NPS via the Flow Engine, asks adaptive follow-ups to capture the why, and branches to route detractors for fast recovery and promoters for referral prompts, all logged via webhook.
5 steps,
with clear handoffs
01 · Trigger
post-interaction or scheduled prompt
02 · Form
NPS score
03 · Condition
branch by score band
04 · Form
adaptive follow-up on the reason
05 · Webhook
route detractors to recovery, promoters to referral
What changes
in your workflow
Response depth
Conversational why
With configured workflowsDetractor recovery
Routed fast
With configured workflowsPromoter leverage
Referral prompt
With configured workflowsResponse rate
Higher in-context
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Conversational Feedback & NPS Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Static surveys get low response and shallow answers, so teams miss the reasons behind scores and act too late on unhappy customers. With Vatoo, a feedback persona runs a conversational NPS via the Flow Engine, asks adaptive follow-ups to capture the why, and branches to route detractors for fast recovery and promoters for referral prompts, all logged via webhook.
Related use cases
See this use case on your business
Watch a conversational feedback & nps chatbot run on your own content in a 30-minute demo.