Airline Loyalty & Miles Chatbot
Answer loyalty and miles questions instantly. Vatoo checks balances and tier status via API and explains redemption options, cutting call-centre load.
Step 01 · Trigger
"my miles" or a loyalty question
Step 02 · API call
check balance and tier status
Step 03 · Knowledge base
explain earning and redemption rules
Step 04 · Message
deliver the balance and relevant options
Step 05 · Memory
recognise the member next time
From the problem
to the fix
Loyalty members generate high call volume for balance, tier and redemption questions that don't need a human.
A loyalty persona uses a per-persona tool to check balance and tier status via API and explains redemption and earning rules from a knowledge base, with memory recognising members across sessions.
5 steps,
with clear handoffs
01 · Trigger
"my miles" or a loyalty question
02 · API call
check balance and tier status
03 · Knowledge base
explain earning and redemption rules
04 · Message
deliver the balance and relevant options
05 · Memory
recognise the member next time
What changes
in your workflow
Balance enquiries
API self-service
With configured workflowsRedemption questions
Self-served
With configured workflowsMember recognition
Remembered
With configured workflowsCall volume
Deflected
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is a public-facing deployment that engages prospects and customers directly on your website or app.
Workflow overviewRead more
Airline Loyalty & Miles Account Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Loyalty members generate high call volume for balance, tier and redemption questions that don't need a human. With Vatoo, a loyalty persona uses a per-persona tool to check balance and tier status via API and explains redemption and earning rules from a knowledge base, with memory recognising members across sessions.
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See this use case on your business
Watch a airline loyalty & miles chatbot run on your own content in a 30-minute demo.