Aviation Passenger Services Chatbot
Answer flight, baggage and booking questions, and check status via API. Vatoo gives passengers instant self-service and reduces call-centre load.
Step 01 · Trigger
flight, baggage or booking question
Step 02 · Knowledge base
answer policy and baggage questions
Step 03 · API call
check live flight status
Step 04 · Form
capture booking or assistance request
Step 05 · Webhook
route to the relevant team
From the problem
to the fix
Airline and airport call centres are overwhelmed during disruptions, and passengers can't get fast answers on status, baggage or policy.
An aviation persona answers policy and baggage questions from a knowledge base, a per-persona tool checks live flight status via API, and Smart Forms capture booking or assistance requests routed by webhook.
5 steps,
with clear handoffs
01 · Trigger
flight, baggage or booking question
02 · Knowledge base
answer policy and baggage questions
03 · API call
check live flight status
04 · Form
capture booking or assistance request
05 · Webhook
route to the relevant team
What changes
in your workflow
Call-centre load
Deflected
With configured workflowsStatus questions
Instant via API
With configured workflowsSelf-service
24/7
With configured workflowsBooking capture
Inline
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is a public-facing deployment that engages prospects and customers directly on your website or app.
Workflow overviewRead more
Aviation Passenger Services Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Airline and airport call centres are overwhelmed during disruptions, and passengers can't get fast answers on status, baggage or policy. With Vatoo, an aviation persona answers policy and baggage questions from a knowledge base, a per-persona tool checks live flight status via API, and Smart Forms capture booking or assistance requests routed by webhook.
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