01
Create a Meta Developer App
- Go to https://developers.facebook.com → My Apps → Create App
- Select Business type
- Enter a name and contact email → Create App
- Add the WhatsApp product from the dashboard
All integrationsConnect WhatsApp (Meta Cloud API)
Connect WhatsApp (Meta Cloud API)
to Vatoo
Connect Vatoo directly to WhatsApp using Meta's official Business Cloud API · no Twilio middleman. This gives you lower per-message cost, direct control, and access to all WhatsApp Business features including message templates and catalogs.
Estimated: 20–30 minutesMedium7 steps
Confirm connector availability, your account plan, and required permissions before setup. Test with a non-production record before enabling live actions.
VatooWhatsApp (Meta Cloud API)
Create a Meta Developer App01
Set Up WhatsApp Business Account02
Generate a Permanent Access Token03
Get App Secret04
Setup overview · illustrative
Have these
ready
- Vatoo botmaster account with a bot configured
- Meta Business Account (verified)
- Meta Developer account
- A phone number to register for WhatsApp Business
7 steps
to go live
02
Set Up WhatsApp Business Account
- In your app → WhatsApp → API Setup
- Create or connect a WhatsApp Business Account (WABA)
- Add and verify your Phone Number
- Note the Phone Number ID (shown in API Setup · not the phone number itself)
03
Generate a Permanent Access Token
- In Meta Business Suite → Settings → Business Assets → System Users
- Create a System User with Admin role
- Click Generate New Token → select your app → add whatsapp_business_messaging permission
- Copy the generated token · this is your permanent access token
System User tokens do not expire unlike regular user tokens.
04
Get App Secret
- App dashboard → Settings → Basic
- Copy the App Secret
05
Configure in Vatoo Botmaster
- Open your Vatoo botmaster → Omnichannel
- Click Configure on the WhatsApp (Meta Cloud API) card
- Paste Permanent Access Token, Phone Number ID, App Secret
- Enter a Verify Token · any secret string you choose
- Click Save & Activate
- Copy the Webhook URL
06
Configure Webhook in Meta
- App dashboard → WhatsApp → Configuration
- Under Webhook click Edit
- Paste your Vatoo Webhook URL and your Verify Token
- Click Verify and Save
- Under Webhook fields, subscribe to messages
07
Test the Integration
- Send a WhatsApp message to your registered business number
- The bot should reply within 2–3 seconds
During development, only numbers added as testers in Meta can message your bot.
Stuck?
Quick fixes
Webhook verification fails
Verify Token mismatch · paste the exact same token in both places.
No reply
Check messages is subscribed in webhook fields. Check phone number is verified.
Token expired error
Use a System User token · regular user tokens expire.
Message not delivered
Outside of 24h window · you need a pre-approved message template.
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