01
Create a Meta Developer App
- Go to https://developers.facebook.com and log in
- Click My Apps → Create App
- Select Business as the app type
- Enter a name and contact email → Create App
All integrationsConnect Instagram DM
Connect Instagram DM
to Vatoo
Connect Vatoo to Instagram so your AI bot automatically replies to Direct Messages. Vatoo uses the Meta Messenger Platform webhook · the same infrastructure used by Facebook Messenger · with HMAC-SHA256 signature verification for security.
Estimated: 20–30 minutesMedium7 steps
Confirm connector availability, your account plan, and required permissions before setup. Test with a non-production record before enabling live actions.
VatooInstagram DM
Create a Meta Developer App01
Add Instagram Product02
Generate a Page Access Token03
Get App Secret04
Setup overview · illustrative
Have these
ready
- Vatoo botmaster account with a bot configured
- Instagram Business or Creator account
- Facebook Page linked to your Instagram account
- Meta Developer account (free)
7 steps
to go live
02
Add Instagram Product
- In your app dashboard → Add a Product
- Find Instagram and click Set up
- Connect your Instagram Business account following the prompts
03
Generate a Page Access Token
- Go to Instagram → API Setup with Instagram Login or API Setup
- Generate a User Token with instagram_basic, instagram_manage_messages scopes
- Convert to a long-lived token for production (expires in 60 days otherwise)
For production use a System User token · it does not expire.
04
Get App Secret
- In your app dashboard → Settings → Basic
- Copy the App Secret
05
Configure in Vatoo Botmaster
- Open your Vatoo botmaster → Omnichannel
- Click Configure on the Instagram DM card
- Paste Page Access Token, App Secret
- Enter a Verify Token · any secret string you choose
- Click Save & Activate
- Copy the Webhook URL
Remember your Verify Token · you need it in the next step.
06
Subscribe to Webhooks
- In your app dashboard → Webhooks → Add Subscriptions
- Select Instagram object
- Paste your Vatoo Webhook URL into Callback URL
- Paste your Verify Token into Verify Token
- Click Verify and Save
- Check the messages checkbox in subscriptions
- Click Save
07
Test the Integration
- Send a DM to your Instagram Business account from another account
- The bot should reply within 2–3 seconds
Stuck?
Quick fixes
Webhook verification fails
Verify Token mismatch · make sure you pasted the same token in both Vatoo and Meta.
No reply to DMs
Check messages subscription is checked in the webhook settings.
Token expired
Short-lived tokens expire in 1 hour. Use a long-lived or System User token.
403 on webhook POST
App Secret wrong · re-copy from Settings → Basic.
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