Multi-Persona Support Routing Chatbot
One bot, a team of specialist agents inside. Vatoo routes each message to the right persona automatically, invisibly to the visitor, across sales, support and billing.
Step 01 · Visitor sends any message
Step 02 · AI evaluates intent and selects the right persona
Step 03 · Persona answers from its own knowledge and tools
Step 04 · Handoff
route to another persona if the topic shifts
Step 05 · Memory
shared context follows the visitor throughout
From the problem
to the fix
A single generic bot gives shallow answers across many topics, while building separate bots per function fragments the experience and the data.
Vatoo runs multiple specialist personas inside one bot.
The AI routes each message to the right persona automatically (sales, support, billing, technical), invisibly to the visitor, with shared cross-session memory so context follows the customer across handoffs.
5 steps,
with clear handoffs
01 · Visitor sends any message
02 · AI evaluates intent and selects the right persona
03 · Persona answers from its own knowledge and tools
04 · Handoff
route to another persona if the topic shifts
05 · Memory
shared context follows the visitor throughout
What changes
in your workflow
Answer depth
Specialist per topic
With configured workflowsExperience
One seamless bot
With configured workflowsRouting
AI-decided
With configured workflowsContext
Shared memory
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This works in two directions. As a public-facing agent it engages prospects and customers directly on your website or app; as an internal tool it answers staff questions and runs intake against internal systems. The same engines power both, and which direction you deploy depends only on which knowledge sources and systems you connect.
Workflow overviewRead more
Multi-Persona Support Routing Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. A single generic bot gives shallow answers across many topics, while building separate bots per function fragments the experience and the data. With Vatoo, nIVA runs multiple specialist personas inside one bot. The AI routes each message to the right persona automatically (sales, support, billing, technical), invisibly to the visitor, with shared cross-session memory so context follows the customer across handoffs.
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