Internal Facilities Request Chatbot
Handle workplace requests in one place. Vatoo logs maintenance, desk and access requests, routes by type, and pushes tickets to your facilities system.
Step 01 · Trigger
a facilities request or question
Step 02 · Knowledge base
answer workplace FAQs
Step 03 · Form
request type, location, urgency
Step 04 · Condition
branch by type and urgency
Step 05 · Webhook
create a ticket in the facilities system
From the problem
to the fix
Workplace and facilities requests come via email, chat and walk-ups with no structure, so triage is slow and items get lost.
A facilities persona answers workplace FAQs from a knowledge base, the Flow Engine captures requests (maintenance, desk booking, access) via Smart Forms, branches by type and urgency, and fires a webhook to the facilities or ticketing system.
5 steps,
with clear handoffs
01 · Trigger
a facilities request or question
02 · Knowledge base
answer workplace FAQs
03 · Form
request type, location, urgency
04 · Condition
branch by type and urgency
05 · Webhook
create a ticket in the facilities system
What changes
in your workflow
Request channels
One structured intake
With configured workflowsTriage
Branched
With configured workflowsLost items
Tracked
With configured workflowsFAQ load
Deflected
With configured workflowsBuilt on Vatoo's engines
Use the AI Agents for answers from approved sources, Smart Forms for required details, and the Flow Engine for branches and handoffs. Connected actions depend on the APIs, permissions, and plan you configure. Test incomplete requests and failed actions before launch.
This is an internal deployment for staff rather than a public-facing bot. It is fed internal documentation, standard operating procedures, policies, and system data, and kept strictly private through Vatoo's multi-tenant isolation, so its knowledge base and conversation logs never mix with any customer-facing deployment. It suits cross-industry teams that lose time to repetitive internal questions or manual intake and want a single, governed front door for those requests.
Workflow overviewRead more
Internal Facilities & Workplace Request Chatbot is a no-code, white-label conversational agent built on Vatoo's persona, flow, and smart-form engines. Workplace and facilities requests come via email, chat and walk-ups with no structure, so triage is slow and items get lost. With Vatoo, a facilities persona answers workplace FAQs from a knowledge base, the Flow Engine captures requests (maintenance, desk booking, access) via Smart Forms, branches by type and urgency, and fires a webhook to the facilities or ticketing system.
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