NIVA is now Vatoo. Read the short story

Vatoo

AI Assistant for Beauty & Aesthetics

Appointment booking & scheduling and treatment consultation & suitability. Answer from your approved content and connect customers with the right team.

Beauty & Aesthetics
Example conversation

"I had lip fillers 3 days ago and one side looks uneven. Is this normal?"

Answer from your contentRoute enquiries to your team
24/7Always on
YourContent
ClearHandoffs
YourBrand
Built forHair Salons · Aesthetic Clinics · Beauty Spas · Independent Therapists · Salon Groups

1,000 trial messages · No credit card required

Where beauty & aesthetics teams
can reduce enquiry friction

Give visitors a clear answer or next step when your team is busy. Start with recurring questions and the enquiries that need better context.

New enquiry
Unread · 9h
Pricing question
Unread · 14h
Booking request
Unread · 19h
01

Questions arrive while your team is busy

A beauty & aesthetics request can involve several questions before your team has enough detail to help. Keep the enquiry and its context together.

Example: repeated question
"What are your opening hours?"
"What are your opening hours?"
"What are your opening hours?"
"What are your opening hours?"
02

Routine answers take time

Visitors need clear information about services, requirements, and next steps. Give them a consistent starting point from your approved sources.

Lead warmth
03

Follow-up needs complete details

Capture the information your team needs and explain when a person will follow up, including outside business hours.

Work your Beauty & Aesthetics team
no longer does by hand

Six jobs, handled on your site while visitors are still browsing.

How much is a full balayage with a cut, and is there anything free on Friday after 5pm?
Here's our pricing, straight from your price list...

Appointment Booking & Scheduling

Clients book treatments, consultations, and follow-ups 24/7 through chat · no calling, no hold music. Vatoo syncs with your booking system, assigns the right therapist, and sends automated reminders.

Treatment BookingConsultation SchedulingTherapist Assignment
Name Alex Morgan
Need Quote this week
Budget Confirmed

Treatment Consultation & Suitability

Vatoo answers pre-treatment questions · suitability criteria, contraindications, expected results, and recovery time · helping clients arrive informed and reducing consultation time on the day.

Suitability CheckContraindicationsExpected Results
Pick a time
9:00
10:30
13:00
14:30
16:00
17:30

Aftercare Guidance

Post-treatment, Vatoo sends personalised aftercare instructions, answers healing queries, and identifies any concerns that need clinical follow-up · proactively, without waiting for the client to call.

Aftercare InstructionsHealing QueriesFollow-Up Alerts
Terms explained
Exception flagged
Sent to team

Product Recommendations & Sales

Vatoo recommends homecare products matched to each client's skin type, treatment history, and goals · driving retail revenue while enhancing treatment results between visits.

Skin Type MatchTreatment HomecareProduct Bundles
3:07 AMStill answering
ENESDEAR

Loyalty & VIP Rewards

Clients check loyalty points, redeem rewards, and access VIP-only promotions through chat. Vatoo connects to your loyalty platform for personalised, real-time offers that drive repeat visits.

Points BalanceVIP AccessExclusive Offers
SK
Welcome back, SaraPicking up from last visit

Cancellation Management & Re-booking

Vatoo handles cancellations gracefully · offering an immediate re-book, waitlist placement, or deposit refund per your policy · minimising revenue loss from last-minute cancellations.

Cancellation PolicyRe-bookingWaitlist

Questions your site
already gets

Answered from your docs and policies, days, nights and weekends, so your team isn't repeating them.

See it answer live

"I had lip fillers 3 days ago and one side looks uneven. Is this normal?"

"How much is a full balayage with a cut, and is there anything free on Friday after 5pm?"

Answered in under 3 seconds

Not another chatbot.
A front desk that works overnight.

WITHOUT Vatoo
WITH Vatoo
Missed enquiries after hours
Every visitor gets a reply, days, nights, weekends
Your team repeats the same answers
Policies and pricing answered consistently from your docs
Leads cool off waiting for a callback
Bookings, forms and next steps happen in the chat

Beauty & Aesthetics helpers,
configured for your team

Explore AI Agents

Booking Agent Bot

Appointments, consultations, reminders

Treatment Advisor Bot

Suitability, contraindications, results

Aftercare Support Bot

Post-treatment guidance, healing queries

Product Consultant Bot

Skincare recommendations, retail

Loyalty & VIP Agent

Points, rewards, exclusive offers

Cancellation Manager Bot

Cancellations, re-book, waitlist

Built around how beauty & aesthetics
teams actually work

How it works

Live
DOCPrice lists
DOCFAQs
DOCPolicies
DOCGuides
Vatoo logo
Lead in CRM
Booking made
Team handoff

Now active

Treatment Menu Knowledge Base

1

Trigger

Treatment completed

2

48hr check

Aftercare query answered

3

4-week

Re-booking prompt sent

4

Book

Next appointment confirmed

Tonight's visitors get answers.
You set it up once.

1~15 min

Show us where leads slip

We map the beauty & aesthetics questions that cost you money.

2Your call

Switch on the right helpers

Pick personas that already speak your language.

3Your docs

Feed it what you trust

Price lists, FAQs, policies. Nothing made up.

4Same day

Go live as your brand

One line on the site you already run.

Better conversations. Faster action.

Teams use Vatoo to answer questions, capture leads, and get work done.

MarinaPy
RynoWallet
IndiaMART
HRP Infra
Green Globalyx
iTech
PySquad
Green Globalyx
MarinaPy
RynoWallet
IndiaMART
HRP Infra
Green Globalyx
iTech
PySquad
Green Globalyx

The details before you start.

Common questions from beauty & aesthetics teams.

Helpful, not required. Many beauty & aesthetics teams paste one line or let us place it.

Bring AI chat to Beauty & Aesthetics start with one useful workflow

Start free, or bring your real use case to a 30-minute working session.